Terms & Conditions
Introduction
Welcome to SWAGR Hair. By using our website (www.swagrhair.com), placing an order, or purchasing our products, you agree to abide by the following Terms and Conditions. These terms apply to all users of the site, including shoppers, visitors, and stylists.
General Terms of Use
- Acceptance of Terms: By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using this website.
- Changes to Terms: SWAGR Hair reserves the right to update, change, or revise these terms at any time. Changes will be posted on this page, and your continued use of the site after such modifications constitutes acceptance of those changes.
Products and Services
- Product Descriptions: We strive for accuracy in the descriptions of our products, but SWAGR Hair does not guarantee that all information is error-free, including pricing, images, and specifications. We reserve the right to correct any inaccuracies.
- Product Availability: All products are subject to availability. If a product is out of stock or unavailable, we will notify you and offer the option to wait for restocking or receive a refund.
Ordering and Payment
- Order Acceptance: Orders placed through our website are subject to acceptance by SWAGR Hair. We reserve the right to reject any order for reasons including product availability, pricing errors, or suspected fraud.
- Payment: All payments must be processed through a valid payment method. Prices are in Canadian dollars (CAD) and include applicable taxes unless stated otherwise. Payment is due at the time of purchase.
Shipping and Delivery
- Shipping Policy: SWAGR offers shipping within Canada and internationally. Rates and delivery estimates are calculated at checkout. For international orders, duties and import fees are not included and remain the responsibility of the recipient. Customs processing may impact delivery timelines. Orders placed before 1PM (local time) are fulfilled and shipped the same business day.
Orders placed after 1PM will ship the next business day.Orders placed on weekends or Canadian holidays will be processed the following business day.
Please note that carrier pickup and processing times may vary based on location. - Shipping Risks: Once your order has been dispatched, the responsibility for any loss, damage, or delay during transit is transferred to both the shipping carrier and you, the customer. While SWAGR Hair is dedicated to assisting in the resolution of any shipping issues, we cannot assume responsibility for shipments once they leave our possession.
We encourage customers to select shipping options with tracking and insurance where available, to ensure added protection during transit. Should any shipping issues arise, SWAGR Hair will work diligently with the carrier to resolve them, but ultimate responsibility lies with the carrier. - International Orders: Customers are responsible for any additional taxes, customs duties, or import fees that may apply to international shipments. These charges are determined by the customs authority in the destination country and are not included in the price of the product or shipping fees paid at checkout.
- Payment of Fees: Any customs or import duties are the responsibility of the recipient, and SWAGR Hair is not responsible for any charges incurred once the package arrives in the destination country.
- Customs Delays: Please note that customs clearance procedures can sometimes cause delays, and these delays are outside of our control.
Returns and Refunds
Please refer to our Refund Policy for detailed return and refund instructions.
Intellectual Property
- Ownership: All content, images, logos, trademarks, and materials on this website are the property of SWAGR Hair and are protected by copyright law. You may not use, reproduce, or distribute any materials without our prior written consent.
Limitation of Liability
- Disclaimer of Liability: SWAGR Hair is not liable for any indirect, incidental, special, or consequential damages that result from the use or misuse of our products, website, or services.
Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, Canada and you agree to submit to the exclusive jurisdiction of the courts located within Ontario, Canada.